When emails are delivered to the left of the email address will be the name of who the email is from. This is a setting configured within the Punchh Platform and depending on permissions levels may not be accessible to all admin users.
***If you're unable to view Whitelabel>Services>Email - in the Platform you will need to submit a ticket to Support.***
For example, the email prefix may be set to Bob Burger Spot but it should reflect Bob's Burger Spot, this can be adjusted to reflect Bob's Burger Spot.
Once the configuration is implemented the info entered into the Email Prefix is immediately active and reflects as such on marketing emails sent out.