While setting up Punchh comp in Aloha, if the following setting is enabled, then Aloha requires eligible items to be selected before applying redemptions:
The POS will display the following error message if the items are not selected and redemption is attempted:
The AlohaPunchh logs will show the following error snippet:
2019-07-29 09:56:29,890 INFO AlohaPunchh: Redemption Type = Reward
2019-07-29 09:56:29,890 INFO AlohaPunchh: Attempting to apply Redemption.
2019-07-29 09:56:29,906 INFO AlohaPunchh: Check Subtotal: 1.99 vs Comp to apply 0.99 w/ Zero Menu items to check.
2019-07-29 09:56:29,921 INFO AlohaPunchh: *The Punch Comp was NOT applied. Reason: No entries selected. no: -1073315768*
2019-07-29 09:56:29,921 DEBUG AlohaPunchh: Failure of Punchh Redemption code received. Attempting to void Redeem code.
To resolve this, either uncheck the field while setting up the Punchh comp or select the items before applying the redemption on the POS. Please ensure to refresh the back office computer and then run another test transaction to confirm.
Disclaimer:
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer