If data is not displaying under Support > Heartbeats there could be a couple of reasons.
If your company uses one of the following POS', the Punchh Proxy is not used which would be responsible for relaying the necessary data to show on Heartbeats. Since this is not being used, Heartbeats will not be updated.
Brink
Gusto / Qu
Revel
Toast
NCR Silver Pro
Treatware
Xpient
Speedline
POSNet
If you use one of the following POS', and no data is displayed under Heartbeats, please reach out to support@punchh.com as there may be a POS issue.
Aloha
Micros
Maitre’D
PixelPoint
Squirrel
PosiTouch
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer