Olo now offers a feature called Olo Dispatch that allows restaurants to offer order delivery to their guests. If your brand uses Olo Dispatch, it may be possible for the delivery fee to appear as a line item that can be discounted on checks. Below are some Frequently Asked Questions regarding this capability:
Q: What is Olo Dispatch?
A: Olo Dispatch is a product offered by Olo that allows a restaurant to offer order delivery to their guests.
Q: How much does Olo charge for Dispatch?
A: Please contact Olo to inquire about pricing.
Q: How does a restaurant offer their guests a discount on Olo Dispatch fees?
A: The Olo Dispatch fee can show up as a line item on a guest's check, so when configured properly, it's possible to use Punchh to create a redeemable that discounts that fee.
Q: How does the redeemable need to be set up?
- Olo provides the delivery ID they set up on Olo.
- In Punchh, create a Line Item Selector for the delivery ID Olo provided in step 1.
- In Punchh, set up a Qualification Criteria to discount the delivery.
- In Punchh, attach the Qualification Criteria to a redeemable.
Q: On which POS systems does this work?
A: This largely depends on your system configurations. Please contact Olo to request information about if this solution can work for you.