Punchh uses EDM (a third party provider) with regards to our WYSIWYG email template editor:
They can be contacted below:
How can I fix a template if it is not displaying as expected?
- First, you can try simplifying the design, and also use box elements and multi columns for better structure. This solves most display problems.
- When simple modifications are not enough to fix display imperfections, you can provide us with the exported HTML and JSON (for API users) from your project, as well as the projectID — without those, we cannot investigate. It is also useful to provide screenshots and information about the web client, operating system and the device type (for mobile devices) on which the error occurred.
- You should also drop a line to firstname.lastname@example.org for more information and when you think your case should not be shared publicly.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer