If an Approved Loyalty (guest check-in) shows as expired on a guest's timeline:
- The points or currency have expired from the setting the business instated for points/ currency
OR
- If a business is a "Points convert to Redeemables" earning structure then this is coming from the "filled Punchh card expiry" (a business level setting) or specific expiry of the redeemable itself.
NOTE: In order to change the business level settings, you will need to contact your Customer Success Manager or Puncch Support
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer