When the Punchh app/Punchh button on the POS fails to launch, the following could be an indication of why:
- The Punchh DLL's may not be registered.
- The Aloha connect may not be licensed at the site.
- The POS has been updated and the Punchh applications need an update as well as a result.
If the above situations are all addressed, then there could also be an issue with our Punchh applications.
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer