If Deeplink tags are not working correctly when you're trying to route guests from their email to the mobile app, please review the following information:
Click Tracking
Click tracking (which tracks the number of clicks that has been made on the email) may be enabled in the SendGrid mail settings which causes hyperlinks to be amended with SendGrid tracking, affectively changing the links attached to the email template. Due to this the Deeplink tags may not work as expected in the email editor.
Click tracking can be turned off for individual links by including the clicktracking=off attribute inside the anchor of an HTML link before the href. For example, <a clicktracking=off href="http://example.com">link text</a> would not be tracked.
Note: this has be done only through the HTML Source tab.
Supported Links / Web Addresses (Android only)
For Android devices, whenever an app is downloaded and installed it is supposed to automatically enable the Supported Links (also known as Web Addresses) to allow the app the perform certain functions such as Deeplinks. You can check but locating the App Details and checking the Defaults > Supported Web Addresses and you'll see something similar to the following:
If dl.punchh.com is not enabled, Deeplink Tags will not work correctly. Once you toggle that on, the Deeplink Tags will start working again. At this time this is only known to be an Android-specific issue, so it does not affect iOS devices.
If you come across this, please submit a ticket to Punchh Support for further review.
See also:
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at:https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket,click here)