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Why are my rewards/offers not appearing on the POS screen? (Toast)

Christie Rudolphi

Updated October 30, 2019 22:22

If you are running Toast V2, make sure that the item is rung up BEFORE the performing a customer look-up. If the redemption being offered is not rung up BEFORE the customer lookup, the offer will not appear on the POS screen even though the customer has it in their account.