Most Aloha POS brands allow Punchh to capture log files for them. However; there will be occasions where Punchh does not have the logs files and may request that the location send their files.
This list tells you where to find the Proxy and terminal logs. All files will be located on the BOH server.
When a proxy file is requested, it is located on the BOH server in the following location.
c:\program files (x86)\Punchh\bin\logs\YYYY-MMDD-######.log
Unless otherwise specified, please send the most recent log available.
c:\program files (x86)\Punchh\bin\logs\*
For each POS terminal there are two Punchh log files.
The log files are saved in the following naming format on the AlohaBOH Server. Typically, only one terminal log will be needed from one of the registers.
The Punchh Terminal application purges all but the last 10 days of these log files