When uploading guests into the eClub you may encounter situations where the user was not successfully updated. To determine why, please follow the steps below:
1) Navigate to Platform > Guests > eClub Guests
2) Search the name of the CSV Upload you attempted
3) The search will find the CSV uploads and show you how successful it was underneath the 'Statistics' section
4) Click the 'List Name' to open the CSV Upload. This will open the 'Guest Uploads' screen and display any users who's upload failed. Under the 'Upload Error' section you will be provided with the reason the guest was not uploaded. Correcting this will allow the guest to be uploaded upon retry.