The location was changed on the Punchh side, but was not changed on the Aloha POS side.
As the store numbers do not match, the Punchh Service will not start. PunchhConf.exe uses the store number found in Aloha to match the Platform store number. Once found, it will assign the apikey to the site.
To resolve this, please follow the steps below:
1. Change the store number in Aloha to match the Platform. (Store number is set to 46 in the Platform)
2. Re-run PunchhConf.exe, which is located in C:\program files (x86)\Punchh folder
Sample of Snippet (with site specific details removed)
2019-03-14 10:56:21,056 ERROR PunchhConf.frmConf: The unit in aloha: xxx was NOT found in Store location listing.
2019-03-14 10:56:21,061 INFO PunchhConf.frmConf: Attempt 1 of starting PunchhMonitor. current status Running
2019-03-14 10:56:21,062 ERROR PunchhConf.frmConf: Error starting PunchhMonitor. err: Cannot start service PunchhMonitor on computer
2019-03-14 10:56:21,063 INFO PunchhConf.frmConf: Attempt 2 of starting PunchhMonitor. current status Running
2019-03-14 10:56:21,065 ERROR PunchhConf.frmConf: Error starting PunchhMonitor. err: Cannot start service PunchhMonitor on computer '.'..
2019-03-14 10:56:21,065 INFO PunchhConf.frmConf: Attempt 3 of starting PunchhMonitor. current status Running
2019-03-14 10:56:21,066 ERROR PunchhConf.frmConf: Error starting PunchhMonitor. err: Cannot start service PunchhMonitor on computer '.'..
2019-03-14 10:56:21,067 INFO PunchhConf.frmConf: Attempt 1 of starting Punchh. current status Running
2019-03-14 10:56:21,068 ERROR PunchhConf.frmConf: Error starting Punchh. err: Cannot start service Punchh on computer '.'..
2019-03-14 10:56:21,069 INFO PunchhConf.frmConf: Attempt 2 of starting Punchh. current status Running
2019-03-14 10:56:21,070 ERROR PunchhConf.frmConf: Error starting Punchh. err: Cannot start service Punchh on computer '.'..
2019-03-14 10:56:21,071 INFO PunchhConf.frmConf: Attempt 3 of starting Punchh. current status Running
2019-03-14 10:56:21,072 ERROR PunchhConf.frmConf: Error starting Punchh. err: Cannot start service Punchh on computer '.'..