The PunchhMonitor.exe checks in the background to see if there are any updates scheduled for a specific site. These updates are pulled from Freshservers, which is used to update the Punchh application and configurations.
In order for these updates to be pulled down at the site, please ensure that http://punchh.freshservers.net/ is whitelisted.
Once whitelisted, from the POS BOH PC open a web browser and navigate to the following web page to confirm the whitelisting:
The web page should return a plain white page with OK. If any page doesn't return OK, the firewall needs to be reviewed to ensure the correct FW rules are in place.