There are instances when a location may face inconsistent issues such as irregular data or check-ins are being made. To confirm whether Punchh is receiving data from your location and the system is working, you can check the following:
- Navigate to Settings >> Locations and confirm if the location is approved or disapproved.
- Navigate to Dashboard (Landing Page) >> Select the particular location from the drop-down and check if the check-ins are being made at that location regularly, irregularly or No check-ins are made at his location.
You have to scroll down on the dashboard page, Check-ins section will be displayed at the bottom-right section of the page.
- Navigate to Support >> POS Stats >> POS Scoreboard section to check the last data received from this location. It helps in identifying how long this issue is ongoing at this location.
- In addition to this, we can also check for Check-in Failures (if any) at the location under Support >> Check-in Failures.
If we can see that the location is receiving data and consistent check-ins are made at the location, then the location is working properly. However, if the location is receiving a number of check-in failures or receiving inconsistent data, then we have to get this further investigated.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer