If a store number is not available in the Punchh Platform, the order will route to the Headquarters location of that brand.
To ensure that the order routes to the actual location, please verify that the location is setup correctly in the Punchh Platform. Also, store numbers in the online ordering platform need to be exactly the same as what is in Punchh's system.
For example, store ABC is defined as 001 is Punchh and 1 in the online ordering platform will create a discrepancy.
Once the changes are verified, please place a test order to ensure the online orders are routing to the correct location.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer