If "receipt reuse exceeded message" is showing upon scanning receipt this means that the receipt barcode has already been used:
- Make sure your business is able to recycle barcodes in the Platform. This setting MUST be edited by your CSM or Punchh Support
- CSM or Punchh Support will then need to contact Engineering Production Support in order to adjust the settings on the backend as well.
- The setting is named "Recycle Barcodes After" and must be set in months as an integer greater than 0
- Typically, best practice is to use something like 3 months (90 days)