This error message will be displayed if the XML printer path for Punchh is not setup correctly. If a third party application (E.g.: Omnivore) is used, please ensure it is setup correctly.
The XML folder settings for PUNCHH and third party application (OMNIVORE) needs to be segregated properly from each other.
When setting up the XML paths, Punchh needs to always be #1 and OMNIVORE #2. Please review the setup below to ensure Punchh is working as expected.
1. Virtual Printer PATHS
2. XML Open Checks Request
3. XML I/O / Ordering Paths
You can also review the guide from RDC (Corporate POSitouch) here:
POSitouch XML INTERFACE GUIDE FROM RDC