- in (case sensitive): This operator is used for numbers and for alphabets (if you would like to qualify them in the same case as you have mentioned). For example, if you have written Apple and the receipt has apple, then this would not qualify.
- in (case insensitive): This operator is used primarily for alphabets. For alphabets, it would not matter in what format you have provided the word, it will still qualify. Using the above example, both Apple or apple will still qualify.
- It is rare, but some POS providers do require in (case insensitive) when using numbers. If you find your QC settings are not working as expected, please check with your CSM or reach out to Punchh Support. (For help submitting a ticket, click here)
The option "IN" is used when there are multiple values inside the connecting field. Example: Item IDs 1001, 1002, 1003, etc.
The options for "IS" (case in/sensitive) should be selected when there is only one value in the connecting field. Example: Menu Name is Entree, Quantity is 1, etc.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)