Gift Cards are part of the Gift Cards Added Module available for an additional cost. To enable the Gift Cards module, speak to your Punchh Customer Success Manager about adding it to your service contract.
Navigate to the Timeline of the guest you'd like to update the balance for.
The Gift Cards tab in the guest profile displays a list of any virtual gift cards that have been purchased by, shared with, or gifted to a guest. Information such as current card balance, card number, and card purchase history is included. From this tab, an admin with the requisite permissions may view transaction details and revoke user access to any gift cards to which they're connected.
Click the blue Refresh Balance button to query for the most recent card data.