An organization can have guests opt-in for SMS messages. SMS messages can be sent to a guest to quickly deliver information.
The HELP responses when a guest enters HELP can be adjusted to verbiage you prefer.
- In the Punchh Platform click Settings>Notification Templates>Sms Notification Templates>Sms Help Response
- In the SMS Body field, up to 1600 characters can be entered
- This field is specifically for when guests respond with HELP
- Make sure the response coordinates with when HELP is entered.
- Click Save
