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How can I edit HELP responses to SMS messages?

Bryan Ortunio

Updated March 31, 2020 18:11

An organization can have guests opt-in for SMS messages. SMS messages can be sent to a guest to quickly deliver information.

The HELP responses when a guest enters HELP can be adjusted to verbiage you prefer.

In the Punchh Platform click Settings>Notification Templates>Sms Notification Templates>Sms Help Response
In the SMS Body field, up to 1600 characters can be entered
- This field is specifically for when guests respond with HELP
- Make sure the response coordinates with when HELP is entered.
Click Save