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Where are the Feedback settings?

Rachel Foard

Updated March 23, 2020 19:10

The Feedback settings can be found in the Punchh Platform by navigating to Settings > Business > Feedback Tab.

Punchh has a pre-determined list of words that trigger alerts for negative feedback that is left by guests. Brands have the option to configure their own trigger words under the "Negative List" field. Brands can also configure email addresses and phone numbers to receive these alerts.