As a best practice, whenever a guest makes a gift card purchase/loads a gift card onto their account, they should refresh their account by navigating to the gift card page and hitting refresh located in the upper right-hand corner.
In the event that a guest reports that their balance isn't showing and they've already reached out to you, navigating to the guest profile and going to Edit Profile > SuperAdmin Functions > Refresh Account should also make the balance appear in the correct amount.
