As a best practice, whenever a guest makes a gift card purchase/loads a gift card onto their account, they should refresh their account by navigating to the gift card page and hitting refresh.
In the event that a guest reports that this did not work, please submit a ticket to Punchh support by following the link below this article and request an account refresh for the guest's account.
How can I get my guest's virtual giftcard to populate the correct balance?
Eric Matus
Updated
