This issue is related to a setting within Speedline POS. If multiple transactions are being assigned to one barcode, follow the steps below to resolve.
- Log into Store Manager
- Settings > System > System Operations
- Set the Ticket ID Assignment to On Ticket Create
When set incorrectly, all orders start with a number of 0 until the order has been saved to the database, at which point they are given their true number. This mode was created so that orders cancelled partway through wouldn't "claim" an order number, but it interferes with things like loyalty and credit card processing, so it's not recommended.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer