When the cashier is not assigned to the cash drawer, Aloha will prevent the comp to be applied to the check. As a result, the following error message will be displayed on the POS:
This error can also be found in the AlohaPunchh*.log where * = date (e.g. 20170214). These logs are in the Aloha bootdrv directory on the terminals, usually like one of these below:
c:\bootdrv\aloha\tmp
c:\aloha\tmp
c:\bootdrv\alohaqs\tmp
c:\alohaqs\tmp
The following lines in the logs will help show the error:
2018-02-07 17:19:01,650 INFO AlohaPunchh: The Punch Comp was NOT applied. Reason: Employee not assigned to drawer. no: -1073315810
2018-02-07 17:19:01,651 DEBUG AlohaPunchh: Failure of Punchh Redemption code received. Attempting to void Redeem code.
When this occurs, the steps to resolve are:
- Assign employee to drawer
- Ask guest to generate new code because the redemption code is no longer valid
- Re-Apply it to the check.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer