When a redeemable is activated in the app, the redeemable becomes "staged" or "activated" and is ready to be used at the POS.
The "staged" redemption code will be active for a certain time period before the redemption code expires. This is called the Countdown Expiry.
The Countdown Expiry setting is located within the businesses' base redeemable. The Countdown Expiry is set in minutes and this setting will apply to all redeemables. This can be found in the Punchh Platform.
- Settings > Redeemables > Base Redeemable
- Access p. 3 of the base redeemable.
- Choose the "Additional Options" toggle