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How do you trigger an email to a customer from the Punchh Platform?

Christie Rudolphi

Updated March 19, 2020 16:15

Can you please let us know how to trigger an email to a customer from Punchh Platform. I've tried to trigger a test email to myself from "Message/Gift" page on Platform but it I didn't receive it.

Make sure that the "feedback reply" is enabled.

This is located in Settings >> Notification Templates >>

Enable the feedback reply message, please try your test again.
You will receive the message.