Check-in failures can be viewed in the Punchh Platform by navigating to:
Support > Checkin Failures > Details section > Failed POS Look-up.
Check-in failures are divided into three sections:
- Check-in Failures Graph - Graphical representation of check-in failures
- Statistics - Stats display the total number of errors occurred & the percentage of that total number.
- Details (Working Hours, Failed POS Lookup, Misconfiguration): In the Failed POS Lookup section, we can actually see the unique number of Failed POS Lookup errors that have been occurred.
We can classify these stats for a particular location and for a specific time period.