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Where can I view the check-in failures across the business based on a location or specific time?

Nikita Mathur

Updated March 18, 2020 13:29

Check-in failures can be viewed in the Punchh Platform by navigating to:

Support > Checkin Failures > Details section > Failed POS Look-up.

Check-in failures are divided into three sections:

Check-in Failures Graph - Graphical representation of check-in failures
Statistics - Stats display the total number of errors occurred & the percentage of that total number.
Details (Working Hours, Failed POS Lookup, Misconfiguration): In the Failed POS Lookup section, we can actually see the unique number of Failed POS Lookup errors that have been occurred.

We can classify these stats for a particular location and for a specific time period.