If a guest exists in the Awaiting Migration List and originated from your loyalty program (without migrating), there is a feature on the Platform that will enable you to manually migrate that guest. Please follow the below steps to do so:
1. On the guest timeline, first click on Edit Profile
2. Then click on the Guest Functions tab, and click on "Migrate Guest"
2. Type the reason for manual migration.
3. The guest will be successfully migrated.