Here is a quick guide to making sure that Punchh is running and where you might find errors.
If errors are found, please be sure to include the information on your ticket.
On the BOH computer:
- Navigate to the %INSTALL DIR%\Logs directory.
- Open the latest log file and scan for errors & warnings
→ If there are no issues related to the isl file, then the Punchh service reports this kind of information in the log file for each location shown above:
→ If the Punchh service finds the isl file already existing in any of the specified directories, then the Punchh service does NOT overwrite the existing pms90.isl file and reports such issues into a log file. For instance,
→ Check the logs and make sure there are entries like that created every 5 minutes. The following is the PING message from MICROS, which confirms successful connection.
The Punchh service has to be restarted manually every time after you manually edited the config files. If you have NOT changed any values in the config files, then no need to restart the Punchh service.
When you are setting up the Punchh service, the Punchh Configurator restarts the service automatically, as needed.