Organizations that utilize the Points Unlock Redeemable Structure are experiencing issues where Guests cancel orders or don't pick up orders. They are issued a refund but continue to earn on the transaction.
- Currently, this is a system limitation as there is no way to force redeem points
- Only Dollar amount or Redeemables can be forced Redeemed.
- There is a Feature Request to Engineering to have this feature built out in the Future.
- There is no ETA on this feature at the moment.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer