Generally, "Unverified check-ins" error is displayed when a guest tries to redeem his/her "Redeemable card (Base redeemable)" even when there are one or more pending check-ins in their account.
The settings for the Pending Check-ins can be found under:
Cockpit > Earning > Checkin Update > Receipt Update Delay Minutes
For example, "Receipt Update Delay Minutes" is set to 5 minutes. So, if a user will try to redeem his/her "Redeemable card" within 5 minutes of the 10th check-in (final check-in to earn a redeemable reward) done, this error will be displayed.
Note: In addition to the above reason, this error can also be displayed for locations that use manual receipt verification, and occur when a Punchh card is attempted to be receemed before the transaction has been verified, manually.
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer