If your guest is having trouble getting to a URL you've embedded in a button/ configuration within an email notification template:
- Try getting to the link yourself both on and off your work network
- You can test the button by navigating to Settings>Email Templates
- Hover over the applicable template (the one you've connected to the campaign)
- Click on Preview
- A new tab will appear in your browser where you can click on the button/ configuration with the embedded URL
- If you can get to the URL, then the issue is probably on the guest's side (device or connectivity related)
- If you cannot resolve the URL, please check the format in the notification template to make sure it is a valid URL or contact Punchh Support
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer