When a guest's account is deactivated, they may no longer log in to the mobile app, as their account email has been changed in the Punchh system to "email@example.com".
Additionally, they will be unsubscribed from all further communication, though their account will remain visible on the platform. Their time-line screen will also be grayed out and denoted as deactivated:
When a guest's account is banned, the guest is prevented from participating in your loyalty program via check ins, points, and redemptions. Online ordering will continue to function as usual. The guest time line will also be grayed out and will be denoted as banned: