Bar Codes can be disabled/enable to print on the Punchh Platform. Additionally, Toast will need to have the short key and the API Key of the location for bar codes to print.
For the Toast intergration side, please ensure that the location short key and the API Key have been provided to Toast.
To confirm that the location is set up to print bar codes on the Punchh Platform, do the following:
From the Punchh Platform, navigate to Settings>>> Locations>>> Choose the Location.
The location information page will appear. Select Location Operations located in the right hand corner of the screen.
Ensure that the location has bar codes enabled (- means enabled) and that the box for "disable for all further loyalty check-ins is NOT checked).
Please note: There is a bug in Toast that happens very rarely. Their database won't have the punchh keys entered in, even though appearing in Toast web app. This fix is done in Toast and is straightforward. If you have ensured that everything is set-up correctly, please have Toast verify their database.
Create a ticket with Toast POS Support (617-682-0225) to support issues further.
Please Note: The integration between Punchh and Toast is maintained by Toast. As a result, changes to functionality of the integration will need to be approved and implemented by Toast.