If a brand has billing related questions, please reach out directly to the brand's CSM and firstname.lastname@example.org to receive support.
Articles in this section
- How can I edit a product's Alternate Lookup ID in Revel?
- What Menu Item ID comes over to Punchh from Revel?
- Why I am not able to turn ON the Conditional Gifting toggle for an already saved derived reward with Surprise sets settings?
- What are the gifting rules for Conditional gifting?
- Why am I getting 'No details found but checksum valid for *Location Name*' when I search for an older barcode under Barcode Lookup?
- Why is my guest receiving a multiple redemption error when redeeming for an online order?
- What are the limitations of eClub?
- How can I create a segment from an eClub group?
- eCLub Upload Failures
- What are the different sections found on a Guest Dashboard?
- What size should my "Hero Image" be when creating a rich message?
- Why am I getting a 401 error on my POS? (NCR Silver)
- What do I tell a guest who complains of memory/ storage issues on their mobile device, related to the app?
- (INT) Can a guest use multiple redemption codes on one order?
- How do I find a guest's device details?