If a brand has billing related questions, please reach out directly to the brand's CSM and email@example.com to receive support.
Articles in this section
- Why is my new location not showing up in the Ordering Screen in the App?
- How can I adjust the year of my birthday in the app?
- Where do I find the Punchh Location Key for a site?
- Can a guest use Banked Rewards to purchase a Gift Card?
- Why are Guests not receiving a verification code when migrating?
- Why are guests not included in a "No Checkins in X Duration" segment if they've never had a checkin?
- Why are my campaigns displaying a different scheduled timezone than when I set them to go out?
- Why am I seeing, "InvalidLocation Key" in Punchh Logs? (Aloha)
- Why can I not Gift/Message a Guest User account?
- Why are guests with suspicious activity not listed in Fraud Suspects report?
- What size should my "Hero Image" be when creating a rich message?
- Why am I getting a 401 error on my POS? (NCR Silver)
- What do I tell a guest who complains of memory/ storage issues on their mobile device, related to the app?
- (INT) Can a guest use multiple redemption codes on one order?
- What are the Deeplink Helper Tags?