Some of Punchh's clients utilize eClub to prompt guests to complete the signup process by signing up for loyalty through the mobile app. This is successful because there is a signup offer associated.
When a guest initially signs for a client's eClub program their timeline will reflect that the initial signup was completed by eClub. Due to this, the User Type Setting in the segment needs to be set to eClub & Loyalty Guests.
- When a guest initially signs up via eClub even though they are transitioning to Loyalty their timeline reflects initial signup occurred via eClub
- The 'User Type' setting has to be set to eClub & loyalty guests
- Whether a guest initially signed up via eClub or loyalty they will receive the reward.
- It's recommended to select eClub or loyalty if different awards are being given based on signup