Some of Punchh's Clients utilize eClub to prompt Guests to complete the signup process by signing up for Loyalty through the App. This is successful because there is a Signup Offer associated.
When a Guest initially signs for a Client's eClub Program their Timeline will reflect that the initial Signup was completed by eClub. Due to this the User Type Setting in the Segment needs to be set to eClub & Loyalty Guests.
- When a Guest initially signs up via eClub even though they are transitioning to Loyalty their timeline reflects initial signup occurred via eClub
- The User Type Setting has to be set to eClub & Loyalty Guests
- Whether a Guest initially signed up via eClub or Loyalty they will receive the Reward.
- It's recommended to select eClub or Loyalty if different awards are being given based on Signup
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This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer