PunchhConfigurator.exe is a Punchh installer for an Aloha location. Executing this program download the most recent changes for your brand.
If the PunchhConfigurator.exe flashes and closes soon after it is opened, please review the PunchhConf*.log where * = date when it occurred (e.g: 20190421).
Upon reviewing the log, please search for the highlighed error displayed in the log snippet below:
The Punchh program attempts to access the following url to pull down the configuration info for the store and we get the above error:
http://punchh.freshservers.net/
This error indicates a firewall issue that is blocking access to this url. Please ensure the above URL is whitelisted. Once completed, please test by entering the following url in a browser:
http://punchh.freshservers.net/punchhapi/ping
It should return an "ok" message. Please attempt to re-run the PunchhConfigurator.exe again. After completing the installation, please run a test transaction and navigate to Support > Heartbeats in the Punchh Platform. The location should be displayed on the Heartbeats page.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer