If the Punchh App does not load when terminals load or when the Punchh app button is pressed, review the Aloha Debouts logs.
This issue may occurr if the site does not have Aloha Connect licensed correctly.
Upon reviewing the Aloha Debouts, the following error will be displayed in the logs showing issues with licensing.
Mar 05, 14:42:16.273819, , [ERROR], [AlohaActivity], "Insufficient SDK licensing for PunchhInter.ActivityHandler. Ensure that the system has the SDK Option enabled or at least 1 Interface Terminal is licensed on the security key."
If the Aloha Connect License has been added and the Punchh software is still not loading on the POS terminals, please contact the Punchh Support Center.