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How do I find a guest's device details?

Rachel Foard

Updated March 24, 2020 16:31

I was asked to provide a guest's device details for troubleshooting a mobile app issue. How do I find these?

When guests are experiencing issues with their mobile app and the typical troubleshooting steps do not resolve the issue, the device details will be requested.

Device details are found within the app and are unique to each user. Some information included with device details:

Guest Name and Email Address
Device Model and OS
App Version, Framework and Build

The guest can find their device details by navigating to the "Need Help?" or "Help" section of the app (typically found when accessing the Hamburger Tool).