If your business used a loyalty program before switching over to Punchh loyalty, guests who were apart of the previous loyalty program will have to "migrate" to the new loyalty program by following a "migration flow" when signing up for the new app.
The Platform allows you to see the migration status of guests that were apart of the previous loyalty program.
- Guests > Guests
- The Awaiting Migration and Migrated tabs can be used to search for guests to find their migration status.
- Awaiting Migration will show guests that have not yet migrated their previous rewards to the new Punchh loyalty.
- Migrated will show guests that have successfully migrated their rewards to the new Punchh loyalty.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer