When the terminal used for guest lookup does not have enough free space on the hard drive, some files (e.g. punchhinter.config) will not be copied to the C: Drive on that terminal.
As a result, the following error message will be displayed:
Within the Punchh Aloha logs, this can also display as: [Error]: User lookup failed: There is not enough space on the disk. The following steps will assist you in resolving this issue. If they do not work, submit a ticket to support:
1. Free up some space on the C: drive
2. Reboot the terminal
3. Try performing a user lookup with a valid phone number
4. You should now be able to look up guests successfully
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer