When the terminal used for guest lookup does not have enough free space on the hard drive, some files (e.g. punchhinter.config) will not be copied to the C: Drive on that terminal.
As a result, the following error message will be displayed:
Within the Punchh Aloha logs, this can also display as: [Error]: User lookup failed: There is not enough space on the disk. The following steps will assist you in resolving this issue. If they do not work, submit a ticket to support:
1. Free up some space on the C: drive
2. Reboot the terminal
3. Try performing a user lookup with a valid phone number
4. You should now be able to look up guests successfully