There are several items that need to be checked in order to determine if a guest is eligible for a reward. To do so, please complete the following steps:
1.Locate the redeemable in Punchh Dashboard Settings>Redeemables
2. Locate the redeemable that you are confirming
3. Open the redeemable click the '3 dots' at the top right of the screen and click 'Associations'
4. Click the campaign that the redeemable is associated with
5. Confirm the redeemable is linked to the campaign
6. Check the Segment to confirm that the guest falls within the segment by searching for the guest's name
7. After verifying the steps above and confirming the guest is apart of the segment (guest name shown in green), you will have successful established their qualification