There are several items that need to be checked in order to determine if a guest is eligible for a reward. To do so, please complete the following steps:
1.Locate the redeemable in the Punchh Platform by clicking Settings>Redeemables
2. Locate the redeemable that you are confirming
3. Open the redeemable click the '3 dots' at the top right of the screen and click 'Associations'
4. Click the campaign that the redeemable is associated with
5. Confirm the redeemable is linked to the campaign
6. Check the Segment to confirm that the guest falls within the segment by searching for the guest's name
7. After verifying the steps above and confirming the guest is apart of the segment (guest name shown in green), you will have successfully established their qualification
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer