Network Firewall
PUNCHH Firewall rules. Confirm that the following FQDN (Fully Qualified Domain Names) endpoints are properly whitelisted in the site's firewall/router
(PLEASE NOTE: PUNCHH DOES NOT SUPPORT FIREWALL RULES USING IP ADDRESSES):
NETWORK FIREWALL CONFIGURATION
ALLOW
TCP using port 443
FROM: POS NETWORK
TO:
api.punchh.com - Punchh check-in and redemption transactions
pos.punchh.com - Punchh check-in and redemption transactions, Punchh application configuration & update server
isl.punchh.com - Punchh check and barcode details
(Optional - For use in the case of assistance by Punchh Support to monitor reliability of site Internet connection)
ALLOW
REPLY ICMP
FROM:
pinger.punchh.com - Punchh zabbix connectivity monitoring server
TO:
Firewall WAN interface
NETWORK FIREWALL VALIDATION
From the each of the POS tablets, open a web browser navigate to the following web pages:
https://isl.punchh.com/ping
https://pos.punchh.com/ping
https://api.punchh.com/ping
Each web page should return a plain white page with OK. If any page doesn't return OK, the firewall needs to be reviewed to ensure the correct FW rules are in place.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer