Network Firewall
PUNCHH Firewall rules. Confirm that the following FQDN (Fully Qualified Domain Names) endpoints are properly whitelisted in the site's firewall/router
(PLEASE NOTE: PUNCHH DOES NOT SUPPORT FIREWALL RULES USING IP ADDRESSES):
NETWORK FIREWALL CONFIGURATION
ALLOW
TCP using port 443
FROM: POS NETWORK
TO:
api.punchh.com - Punchh check-in and redemption transactions
pos.punchh.com - Punchh check-in and redemption transactions, Punchh application configuration & update server
isl.punchh.com - Punchh check and barcode details
(Optional - For use in the case of assistance by Punchh Support to monitor reliability of site Internet connection)
ALLOW
REPLY ICMP
FROM:
pinger.punchh.com - Punchh zabbix connectivity monitoring server
TO:
Firewall WAN interface
NETWORK FIREWALL VALIDATION
From the each of the POS tablets, open a web browser navigate to the following web pages:
https://isl.punchh.com/ping
https://pos.punchh.com/ping
https://api.punchh.com/ping
Each web page should return a plain white page with OK. If any page doesn't return OK, the firewall needs to be reviewed to ensure the correct FW rules are in place.