A guest's timeline can be located in two ways. The first is to use the search field at the upper right corner of the Platform. This field will search using Name and Email Address. See below:
You can also locate a guest timeline by opening the Platform and navigating to Guests > Guests and using the search field available here.
Please note: This field also will locate a guest timeline using Phone Number in addition to Name and Email Address.
Click the name of the guest of you are looking for and you'll be taken into their timeline.
Tips:
- Searching by email address is the best way to find a guest and will limit additional guests who may have the same/similar name
- The upper right corner search field is available from every tab in the Platform
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, disordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer