This error is coming from the OLO embedded app, meaning the store they have labeled for is being disapproved to allow orders. This can be because the address is incorrect or OLO may have marked the store “in-active”.
One of the most common issues is a store number mismatches between OLO and your store number.
It is essential that the location id and addresses match what we have in your POS system and the Punchh system.
Please log a ticket and we can coordinate with OLO to confirm the store numbers and the status of the location.
Your guest timeline may look similar to this:
It is essential that the location id and addresses match what we have in your POS system and the Punchh system.
Please log a ticket and we can coordinate with OLO to confirm the store numbers and the status of the location.
Disclaimer:
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer