Many communication issues between Terminal 2 (workstation) and the Terminal 1 (server) can be resolved by re-syncing the terminals to the Master terminal and the DB:
- At the Terminal 1 (Master terminal) exit out of the POS and then power off. Wait until the terminal is completely powered down.
- Power off terminal 2. Wait until completely powered down.
- Power off terminal 3 (if you have one). Wait until completely powered down.
- Power ON the Master terminal WAIT UNTIL FULLY LOADED before you
- Power ON next terminal WAIT UNTIL FULLY LOADED before you
- Power ON next terminals WAIT UNTIL FULLY LOADED
If not resolved call ICS at 800-826-9480