Guests who have not downloaded the new app are still in the system, and they can be assigned by their name through advanced search.
While their credit card is processing it recognized them and automatically assigned them to a ticket. It even " finalized the ticket" at the end.
This happened due to the cashier performing an advanced search.
An advanced search references the OLD NCR internal database which is different than the Punchh database. If the guest has not installed Punchh correctly yet, they can still be found in the advanced search. Also, a credit card may still find a customer, but this does not result in loyalty and the earn and redeem on this guest.
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In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer