This error will occur when a user tries to apply a reward using user interface by selecting a reward from the list that has already been staged in the mobile app by the guest.
- When a redemption code is activated in the app, the redeemable becomes "staged" or "activated"
- This "staged" code can be used at the POS by scanning the QR code or manually entering the numbers under the QR code
In an effort to supply information as quickly as possible, this article has been published prior to a formal technical review, and is subject to factual, grammatical, and various structural errors. Data may be incomplete, misordered, or incorrect.
This additional disclaimer will be removed upon formal review of this article. The standard Punchh Inc. KB Disclaimer still applies, and can be found at: https://support.punchh.com/hc/en-us/articles/360040100273-Punchh-Inc-Knowledge-Base-Disclaimer
If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)